Overview
In the dynamic healthcare landscape of the United Arab Emirates (UAE) and India, Aster DM Healthcare, a leading hospital group, recognized the critical need to enhance patient engagement and improve service quality. This success story highlights how a custom-built, bilingual survey application revolutionized their approach to patient feedback and operational improvement.
Challenges Faced
Language Barriers
With a diverse patient population in the UAE, gathering accurate feedback was hindered by language differences.
Inefficient Feedback Collection
Existing methods were slow and didn't provide real-time insights.
Data Management
Integrating feedback data with their existing MS SQL database system was complex.
Survey Flexibility
The ability to create targeted surveys for different departments and locations was limited.
User Access Control
Managing user roles and permissions across a large healthcare network was challenging.
Solutions Offered
Cross-Platform Mobile Application
We created a user-friendly app for both iOS and Android platforms, ensuring wide accessibility.
Bilingual Interface
The application supported both English and Arabic, catering to the diverse UAE population.
.NET MVC Framework
We utilized this robust framework for the server-side infrastructure, handling user authentication, survey management, and database integration.
MS SQL Integration
Seamless integration with the existing database ensured secure storage and efficient management of survey data.
Real-Time Sync
An auto-sync feature enabled instant transmission of survey responses to the central database.
Advanced Analytics
We implemented real-time reporting and analytics capabilities, providing actionable insights to hospital management.
Advanced Analytics
We implemented real-time reporting and analytics capabilities, providing actionable insights to hospital management.
User Role Configuration
We implemented a system for configuring user roles and permissions, ensuring appropriate access levels across the organization.
Results
Enhanced Patient Engagement
The user-friendly, bilingual interface significantly increased patient participation in providing feedback, fostering better communication between patients and the hospital.
Elimination of Language Barriers
The bilingual front-end allowed patients to express their experiences and concerns in their preferred language, leading to more accurate and comprehensive feedback.
Data-Driven Decision Making
Real-time reports and analytics provided management with valuable insights into patient satisfaction, enabling them to identify areas for improvement and implement targeted strategies swiftly.
Location-Specific Insights
The ability to create targeted survey campaigns based on patient's locations helped the hospital gain nuanced insights into specific facility experiences, allowing for optimized services across different locations.
Operational Flexibility
The user configuration and survey management capabilities allowed Aster DM Healthcare to create, modify, and distribute surveys effortlessly, ensuring adaptability to changing needs.
Streamlined Data Management
Integration with the existing MS SQL database streamlined data management processes, allowing for secure storage and easy retrieval of survey responses.
Improved Service Quality
With access to timely and accurate patient feedback, Aster DM Healthcare could rapidly address issues and enhance overall service quality.
Efficient Resource Allocation
Insights gained from the surveys enabled more efficient allocation of resources across departments and facilities.
